14 general skills or competencies (Job family competencies) for Sales Engineer IV
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Explains the principles and concepts of product development.
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Level 2 Behaviors
(Light Experience)
Enters all project-related information into the software tracking tool.
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Level 3 Behaviors
(Moderate Experience)
Manages various phases of product development, including design, development, and implementation.
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Level 4 Behaviors
(Extensive Experience)
Oversees all facets of a product development initiative, from site map creation to launch.
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Level 5 Behaviors
(Mastery)
Leads the execution of a product roadmap based on planned product development activities.
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10 soft skills or competencies (core competencies) for Sales Engineer IV
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Assesses past mistakes and makes changes that will lead to success.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Describes the concept, process, and importance of problem-solving in the workplace.
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Level 2 Behaviors
(Light Experience)
Applies various skills and techniques to help analyze the root cause of the problems.
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Level 3 Behaviors
(Moderate Experience)
Coaches others on organizing and analyzing information using logical methods.
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Level 4 Behaviors
(Extensive Experience)
Consults on standard practices for problem-solving approaches, tools, and processes.
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Level 5 Behaviors
(Mastery)
Brings about successful resolutions to high-impact or cross-functional problems.
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Summary of Sales Engineer IV skills and competencies
There are 0 hard skills for Sales Engineer IV.
14 general skills for Sales Engineer IV, Technical Support, Product Development, Business Development, etc.
10 soft skills for Sales Engineer IV, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer IV, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.